General
What is SoHoConnect?
What are the benefits of SoHoConnect?
What are the SoHoConnect rates?
How do I sign-up to SoHoConnect?
Who can subscribe to the service?
How will I be billed and what are my options for payment?
How can I verify my bills?
Do I have to be a Cable & Wireless telephone subscriber to access SoHoConnect?
Would I be able to roam with my SoHoConnect account?
What happens if I have a problem with a SoHoConnect Internet connection?
Where can I obtain further information?

Dial-up
What is the SoHoConnect access number?
How can I monitor my usage?
How can I change my password?
What speeds can be achieved?
Where can I find out additional information on my Windows dial-up errors?

DSL
How can I get DSL?
What equipment and software do I need for DSL?
How can I monitor my usage?
How can I change my password?
I can't get the full speed of the DSL package I purchased.

Email
How many e-mail addresses can I have?
What is the name of the incoming and outgoing mail server?
Does the Web Mail have a Vacation or Out of Office feature?
How can I find out how much room is left in my mailbox?
How can I prevent spam from coming into my mailbox?
I can receive email but cannot send email.

General

What is SoHoConnect?
Cable & Wireless SoHoConnect is a Dial-up and DSL internet service designed to provide small, medium and home-based businesses with a fast, reliable and cost effective way of connecting to the Internet, 24 hours a day.

What are the benefits of SoHoConnect?
The benefits are several, they are:

• It is the most cost effective internet service in Bermuda
• Service includes Unlimited Packages with no extra charges
• Internet Service 24 hours a day
• 24 hour telephone customer support

What are the SoHoConnect rates?
There are four rate packages available for SoHoConnect Dial-up (two unlimited) and four unlimited packages for SoHoConnect DSL. Consult our SoHoConnect Pricing page for more details.

How do I sign-up to SoHoConnect?
There are a number of ways to sign up for SoHoConnect:

• By completing the application form on-line at www.sohoconnect.bm
• By visiting our Customer Service Centre located on the corner of Church & Burnaby Streets
• By calling 297-7000. C&W will fax or e-mail the sign-up forms that are to be completed and returned to the Customer Service Centre.

Who can subscribe to the service?
Any business including small, medium, large and home-based businesses with a valid Tax ID number.

How will I be billed and what are options for payment?
You will be billed once a month and have the option of paying via credit card (including debit card), by cheque or cash.

How can I verify my bills?
You are able to access your bills online through the Cable & Wireless eAccount service which can also be accessed via SoHoConnect Account Management.

Do I have to be a Cable & Wireless telephone subscriber to access SoHoConnect?
The service can be used from any telephone line regardless of who your local service provider is.

Would I be able to roam with my SoHoConnect account?
Thanks to our partnership with iPass, you have access to 14,000 POPs in 150 countries. Before you leave, just download and install the iPass Dial Wizard. Wherever you go, you can use the Dial Wizard to identify the closest POP access number, and you will be able to connect to your SoHoConnect account at the prices of a local call. Click here to find out more information and to download the iPass Dial Wizard for your computer.

What happens if I have a problem with a SoHoConnect Internet connection?
To solve any technical problem, simply contact our 24-hour Help Desk at 1-800-744-INET(4638) or techsupport@sohoconnect.bm. For general enquiries, including sales and billing issues, call 297-7000. There is also a comprehensive Help section on the SoHoConnect website that can assist with browser set-up, email set-up and network settings.

Where can I obtain further information?
You may contact Cable & Wireless at 297-7000 or info@sohoconnect.bm.

Dial-up

What is the SoHoConnect access number?
The access number for SoHoConnect is 296-1639.

How can I monitor my usage?
You are able to monitor your usage through the Account Management feature on the SoHoConnect website.

How can I change my password?
You can change your password through the Account Management feature on the SoHoConnect website.

What speeds can be achieved?
Cable & Wireless supports dial-up connections up to 56K. Actual connection speeds will depend on the line quality and PC modem speeds.

Where can I find out additional information on my Windows dial-up errors?
The website Modemsite.com can be used to find out more information on the Windows dial-up error you may see. It provides a list of error codes and their probable causes and things to check.

DSL

How can I get DSL?
You must first find out if DSL is available in your area and then arrange for your telephone line to be made ADSL-ready with BTC. Visit BTC's Velocity website for more information. Next you must purchase a BTC-approved DSL modem and additional start-up equipment. Last you must purchase a SoHoConnect DSL internet package as described above.

What equipment and software do I need for DSL?
You need a BTC-approved DSL modem and phone line filter/splitter. Your computer must have an Ethernet card (or USB port depending on your DSL modem). Click here for more information.

How can I monitor my usage?
You are able to monitor your usage through the Account Management feature on the SoHoConnect website.

How can I change my password?
You can change your password through the Account Management feature on the SoHoConnect website.

I can't get the full speed of the DSL package I purchased.
The speed of your DSL connection is largely controlled by BTC's local loop infrastructure and for packages greater than the DSL Select package (256Kbps download) may vary depending on your location on the island as well as time of day. You can test the speed of your DSL connection using the speed tests at DSL Reports.

Email

How many e-mail addresses can I have?
SoHoConnect Dial-up packages include up to 3 email addresses. SoHoConnect DSL packages include either 3, 5 or 10 email addresses depending on the package. Additional addresses can be ordered for a nominal monthly fee. Consult our SoHoConnect Pricing page for more details.

What is the name of the incoming and outgoing mail server?
The name of both the incoming and outgoing mail server is mail.cwbda.bm.

Does the Web Mail have a Vacation or Out of Office feature?
The SoHoConnect WebMail does have a Vacation setting. When turned on, the Vacation setting allows you to automatically respond with a prewritten message to people emailing you when you are away from your email for long periods of time. After logging into WebMail click on the Options button in the WebMail menu. Click on the Vacation Message button to change your Vacation settings.

How can I find out how much room is left in my mailbox?
The SoHoConnect WebMail can show you how much space is left in your mailbox on our mail server. After logging into WebMail click on the Options button in the WebMail menu. The Quota section will display your total mailbox size as well as how much room you are currently using.

How can I prevent spam from coming into my mailbox?
You can prevent unwanted email or spam from entering your mailbox using SoHoConnect WebMail. Click here to find out how to setup a spam filter.

I can receive email but cannot send email?
This is most likely caused by the SMTP (or Outgoing Server) Authentication setting in your email software not being enabled. Our server requires this to be enabled in order to send email through our mail server. Click here for information on how to enable this feature for your particular email client. If you already have SMTP Authentication enabled and use a version of Outlook Express for Macintosh (Apple) computers lower than version 5.0.5, you will have to upgrade. Although this setting is available in prior versions it did not actually work until version 5.0.5 (released July 2002). Download the latest version of Outlook Express for Macs from www.mactopia.com. This problem can additionally be caused by having the MTU set too high on your computer for some networked DSL configurations. Contact the Techsupport Help Desk for assistance in diagnosing and fixing this problem. This problem can also be caused by Cisco brand firewalls as found on the Cisco ADSL Modem/Routers which do not readily support Extended SMTP. Consult your Cisco documentation for more information.