We're here to help! SoHoConnect Techsupport is there to help with any problems you may have connecting to the Internet with SoHoConnect.

Please use the Help Links on the right hand side of the page to view some common how-to's for getting the most out of your Internet connection. If you're having problems check out the FAQs for some answers to common questions.

If a problem exists please contact our helpful Customer Service staff 24 hours a day, 7 days a week at:

1-800-744-INET (4638) or techsupport@sohoconnect.bm

Before Calling Techsupport ...

If you need to call us for technical support, it would be especially helpful if you could be at your computer, and have the following information readily available:

• The type of computer you are using (e.g. PC or Macintosh)
• The type of operating system you are running (e.g. Windows 98, Windows XP or MacOS X)
• The type of software you're using (e.g. Outlook Express, WinPoET)
• The brand and model of your modem
• The exact wording of any error message(s) you received
• Your SoHoConnect account username (login ID)

It would also be very helpful to know:

• Whether or not you have always experienced the problem
• What change(s) you made prior to the problem occurring
• What steps you have taken in an attempt to fix the problem
• If you have checked our Help section or FAQs for information on the problem
• If you have contacted our Techsupport previously for assistance

General Information

For sales, billing or general inquiries, please contact us at:

(441) 297-7000 or info@sohoconnect.bm

or simply visit us at:

Cable & Wireless Customer Service Centre
the corner of Church & Burnaby Streets
Hamilton, Bermuda